Car Buying. What’s trust got to do with it?

So after 15 years, my old car has just about given up the ghost. It’s a sad time for me, I’ve grown very fond of my car and its eccentricities. It’s done over 170,000 miles and in all of the time I’ve owned it, it’s let me down twice that I can think of. However, like...

The 4 step process to Old Customer Reactivation

The pop group ‘Take That’ sang about wanting you ‘back for good’, which should be an anthem for business owners who’ve lost customers. Let’s be honest customer retention is the most important investment any business can make. That’s because the cost of acquiring new...

The five main reasons why people don’t buy!

The late Zig Ziglar said that there are five main reasons why people don’t buy,  No need, No Desire, No Money, No Hurry, and No Trust. In this blog, we’re going to probe into these and look at what you can do to improve your chances of overcoming these objections and...

Why doing the unnecessary is worth it!

Just a short blog this week. I was staying over at my daughters the other weekend and as a Sunday treat, we all like to go out to one of the quirky cafes near where she lives.  We go to this really nice little independent cafe which can only seat about 20 people (so...

Do you know whether you have clients or customers?

It’s an age old discussion, what do you have, is it clients or customers? I guess this really depends on the type of business you’re in. If you’re an accountant, solicitor or any of the professions then I would be really disappointed if you said that you have...

Why you need to know more about risk reversal

Risk Reversal is all about transferring the risk in the purchasing of your product or service from your prospect to you the seller. It’s perhaps the single biggest thing any business owner can do to increase sales without the need to reduce prices or alter the product...