The Myth of ‘Word of Mouth’ Marketing

If you ask a significant number of small business owners, they will tell you that their number one way of getting customers is through ‘word of mouth’.   The theory behind word of mouth makes perfect sense: perform brilliantly and everyone will tell everyone. But...

Why are you making it so hard! (WAYMISH)

Why are you making it so hard? (WAYMISH) Your business processes may be something that you rarely think about but your customers and clients will closely scrutinize, after all it’s what they experience. We often do things because they are familiar, without...

The Venn Diagram of Customer Acquisition

About once a month I run a drop in business clinic where existing business owners or people looking to start a business can drop in and have a free 45-minute consulting session. I find it really stimulating and sometimes challenging. I never know what I’m going to be...

What you need to know about FOMO based marketing

There’s an acronym that’s doing the rounds that I wasn’t fully aware of what it meant and its FOMO which means in case you don’t know (and I didn’t so I looked it up). FOMO means fear of missing out. This is the anxiety that an exciting or interesting event may...